Delivery Information

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Shipping Info

General

We ship locally via our third party courier company - J&T. All shipment will contain a tracking number & you should receive a shipping confirmation email within 2 working days.

Shipping is complimentary for local orders above $80.


Local Shipping

A flat shipping fee of $2.95

We will send out a shipping confirmation email once we have packed and fulfilled your order.

You will then receive a SMS from J&T on the day of delivery.

Orders are usually delivered within 1-3 working days after parcel has been collected from us.

Please note that these delivery dates stated are an estimate. Delivery dates might be delayed due to unforseen circumstances / peak period delivery.


Failed Delivery (Local)

Please note that J&T will make 2 attempts to your shipping address provided by you during order. After 2 failed attempts, your parcel will be returned back to us. 

If shipping address & information provided are incorrect, it might result in a failed delivery. 

Always ensure your shipping address is correct and full. Please drop us an email at hello@shopwithbasic.com if the information provided are incorrect.

An additional fee (redelivery) of $2.95 shall then be incurred by customers.


International Shipping

We ship internationally with Fedex. 

Currently, we only ship to the following countries: Australia, New Zealand, United Kingdom & United States.

All shipment will contain a tracking number & you should receive a shipping confirmation email within 48 hours.

Once you are at the shipping page, the shipping fee will appear.

Delivery dates for all countries are approximately 3 - 7 working days.

Please note that these delivery dates stated are an estimate. Delivery dates might be delayed due to unforseen circumstances / peak period delivery. Tax or duty fees may apply, payable by customers.


Failed Delivery (International)

Always ensure your shipping address is correct and full. Please drop us an email at hello@shopwithbasic.com if the information provided are incorrect.

Once parcel has been arranged & sent out, we are unable to guarantee that the shipping address could be updated.

For failed deliveries & wrong information provided orders, your parcel would be returned to us but this would take up to 3 months (estimated).