Frequently Asked Questions

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Frequently Asked Questions

Orders

So sorry but you will not be able to cancel your order after payment has been made.

So sorry, it will not be possible to stack discount codes.

Please drop us an email hello@shopwithbasic.com immediately. We will help you to update accordingly.

Payment

Please check your junk / spam mail. If you still did not receive it, please drop us an email at hello@shopwithbasic.

Shipping

Please check your junk / spam mail. If you still did not receive it, please drop us an email at hello@shopwithbasic.

We will ship the parcel out within 2 working days & 1-3 working days for our partner delivery men to deliver the parcel to you.

Please double check the tracking link & tracking no. If it still not working, please drop us an email at hello@shopwithbasic.com with your order no (0001) as subject.

Please check with your family members if they helped you to receive your parcel.

Otherwise, please drop us an email at hello@shopwithbasic.com with your order no (0001) as subject.

Please drop us an email at hello@shopwithbasic.com with your order no (0001) as subject.

Our partner's delivery men will provide 2 delivery attempts. However, if both failed, the parcel would be returned to us. It may take some time for them to return.

You will then have to top up shipping fee ($2.80) to get it redelivered to you.

Store Credits / Rewards Points

No, your store credits will be automatically keyed in when you checkout.

You will need a mininum of 250 points.

Yes you can! It will be adjusted accordingly to the reward points you keyed in.

No, you can't. For any purchases with store credits, you will not be allowed to use any rewards points / and store credits.

Sizing

You may drop us a DM on Instagram @shopwithbasic or email us to for assistance. Otherwise, you may watch our IGTV / IGS for try ons.

Depending on the cutting. To obtain an accurate answer, please drop us a DM on Instagram @shopwithbasic or email us to for assistance. Otherwise, you may watch our IGTV / IGS for try ons.

You may visit our product page & check the sizing notes. To obtain an accurate answer, please drop us a DM on Instagram @shopwithbasic or email us to for assistance. Otherwise, you may watch our IGTV / IGS for try ons.

Backorders

It will be stated on the product description & backorder status update page.

No, you can't. You have to cart out separately if you would like to receive your other items first.